Refund Policy & Terms of Conditions

VORENN TECH is committed to delivering exceptional IT consulting, cloud migration, business support, advertisement & marketing, and social media management services. This Refund Policy and Terms of Conditions document outlines the terms under which refunds may be requested and the general conditions governing the use of our services. By engaging with VORENN TECH, you acknowledge and agree to these terms.

Refunds are considered on a case-by-case basis and are subject to the following conditions:

• IT Consulting Services: Refunds may be issued if the initial consultation does not meet the agreed scope or deliverables within 30 days of service commencement.
• Cloud Migration Services: Partial refunds are available if migration milestones are not achieved due to our failure to deliver as per the project timeline, provided the claim is made within 14 days of the missed milestone.
• Business Support Services: Refunds for ongoing support packages may be prorated if services are canceled within the first 30 days and less than 25% of the contracted hours have been utilized.
• Advertisement & Marketing Services: Campaign-based services are eligible for partial refunds if performance metrics fall below 50% of agreed KPIs within the first 30 days, subject to verification.
• SMM Management Services: Monthly retainer refunds are available if content deliverables are not met as per the agreed schedule within the first billing cycle.

The following are not eligible for refunds:

• Third-party software licenses, subscriptions, or cloud infrastructure costs incurred on your behalf
• Custom development work that has been completed and delivered
• Services rendered beyond the refund eligibility period
• Marketing campaigns that have already been launched and ad spend has been allocated
• Social media content that has been published or scheduled
• Consultation fees for services that have been fully delivered

To request a refund, please follow these steps:

• Submit a written refund request to support@vorenntech.com within the eligible timeframe specified above
• Include your service agreement number, detailed reason for the refund request, and supporting documentation
• Our team will review your request within 5-7 business days
• If approved, refunds will be processed within 14-21 business days to the original payment method
• You will receive email confirmation once the refund has been initiated

Service cancellations are subject to the following terms:

• Project-based services: Cancellations must be submitted in writing at least 48 hours before the scheduled start date to avoid charges
• Monthly retainer services: Cancellations require 30 days written notice. You will be billed for the current month plus any outstanding deliverables
• Ongoing support contracts: Early termination fees may apply as outlined in your service agreement
• Advertisement campaigns: Cancellations after campaign launch will not be refunded for ad spend already allocated

In the event of a dispute regarding services or refunds:

• Contact our support team at support@vorenntech.com to initiate a formal complaint
• We will work with you in good faith to resolve the issue within 15 business days
• If a resolution cannot be reached, both parties agree to pursue mediation before legal action
• All disputes will be governed by the laws of the jurisdiction in which VORENN TECH operates